Marketing · Strategy · Operations

Marketing built on strategy, data, and execution.

I'm Chase Benham. I help consumer brands grow through sharp marketing strategy, honest data, and the operational discipline to actually ship it.

Chase
Benham
Strategist & Operator
Phoenix, Arizona · Est. MMXXV
Marketing StrategyData AnalysisTeam LeadershipLifecycle MarketingConversion OptimizationBrand GrowthEmail & SMSOperationsMarketing StrategyData AnalysisTeam LeadershipLifecycle MarketingConversion OptimizationBrand GrowthEmail & SMSOperations
I About Me
Chase Benham Chase Benham

A Marketer With a Founder's Sense of Ownership

Marketing Strategist & Operator · Phoenix, AZ

I build marketing systems for brands that need more than surface-level campaigns. My work combines strategy, data, customer psychology, brand thinking, lifecycle marketing, and operational execution, because marketing only matters when it can move from idea to action. A strong campaign is useful but a strong marketing machine is better.

As the founder of Avalon Retention Marketing and a consultant across broader marketing operations, I help consumer brands clarify their message, understand their customers, improve conversion points, and create systems that turn attention into revenue. My approach is practical, cross-functional, and built for the messy middle where strategy, creative, data, and execution all have to work together without turning into corporate slop.

Connect on LinkedIn
Focus
Holistic Marketing Strategy
Discipline
Data & Operations
Based
Phoenix, AZ
II My Credentials

Trained, certified, battle-tested.

Grand Canyon University
Education

Grand Canyon University

Business and marketing education grounding the strategy behind every decision I make.

Amazon
Operations Experience

Amazon, Operations Management

Operational management at scale: process, throughput, and leading teams that deliver under pressure.

Klaviyo Partner
Certification

Klaviyo Partner

Certified on the platform powering the email and SMS lifecycle work I build.

Shopify Partner
Certification

Shopify Partner

Working fluently inside the commerce stack most consumer brands run on.

III My Agency

Avalon Retention Marketing

Named after the Arthurian legend, Avalon Retention was built to fix what most brands hate about marketing agencies.

I started Avalon Retention in 2025 with a single goal: improve clients' experiences with marketing agencies. No bloated retainers, no vanity metrics, no black boxes, just retention systems that compound revenue.

The scope. Avalon works with consumer-facing brands to improve their profit margins and increase overall lifetime value. It does this through email marketing, SMS marketing, and conversion rate optimization tactics engineered to deliver measurable results.

Avalon Retention Marketing
Est. MMXXV · Lifecycle Marketing
IV My Scope of Work

Strategy, data, and the leadership to execute.

I

Marketing Strategy

Positioning, full-funnel planning, and lifecycle thinking that tie every channel back to revenue instead of vanity metrics.

  • Positioning & messaging
  • Full-funnel planning
  • Lifecycle & retention
  • Offer & channel strategy
II

Data Analysis

Reading the numbers that matter. Cohorts, LTV, and disciplined testing that turn hunches into decisions you can defend.

  • Cohort & LTV analysis
  • A/B & incrementality testing
  • Attribution & reporting
  • KPI dashboards
III

Cross-functional Team Leadership

Operational experience leading people and process at scale, so strategy actually ships on time and on spec.

  • Team leadership
  • Process & operations
  • Stakeholder alignment
  • Project execution
V Marketing Strategies

Strategy, not guesswork.

SpinBrim Modular Caps · DTC Launch-Phase

A retention machine live on day one.

"One system, endless looks."
The Challenge

SpinBrim launches a modular cap system built for repeat purchase, but most launch brands ignore retention until it gets expensive to fix. The job: stand up the full lifecycle engine before launch so it compounds from the very first order.

The Insight

A cap is bought as an identity object, not a fashion object. It communicates tribe, taste, place, and status all at once. A modular system lets one buyer own all their identities, which is exactly the behavior a retention program is built to reward.

The Strategy

Three engines working together: list growth captures traffic (targeting a 6 to 9% popup submit rate through A/B testing), automated flows convert on autopilot, and weekly campaigns compound demand between purchases.

SpinBrim welcome email design
Systems Built
Welcome SeriesAbandoned CartAbandoned BrowsePost-PurchaseVIP FlowNew Customer OnboardingWinbackPopup A/B TestingWeekly Campaigns
SpinBrim welcome email SpinBrim abandoned cart email
Retention strategy + email design · 7-flow foundation
Read the Full Plan (PDF)
Wild Groves California EVOO · Consumable Replenishment

Stop renting customers you already own.

"Turning first-time buyers into a repeat-revenue engine."
The Challenge

Wild Groves nailed the hard part. Real California EVOO, COOC certified, 10K+ engaged on Instagram. What leaked was the second purchase. They were paying to acquire customers who bought one bottle and drifted off to the grocery shelf.

The Insight

Olive oil runs out on a clock. A consumable is the best possible product for repeat revenue because demand resets on a schedule you can predict. The second order is where margin lives. Every recovered reorder lands close to pure profit.

The Strategy

Six buyer segments, six messages. Four systems built in order: always-on lifecycle flows, an always-fresh campaign calendar, a Subscribe & Save lock-in layer, and list growth to fuel it. The Replenishment flow, timed to land right when the bottle runs dry, is the quiet MVP.

Wild Groves email design
Systems Built
WelcomeAbandoned CartAbandoned BrowseReplenishmentAdvanced Post-PurchaseVIP (4+ orders)WinbackSubscribe & SaveCampaign Calendar
Wild Groves email one Wild Groves email two
Segment-led lifecycle strategy · Consumable replenishment model
Read the Full Plan (PDF)
Ketcham Estate Winery Boutique Wine · Premium Tasting-Room

Turn the in-person moment into a lifelong customer.

"Bring Healdsburg home."
The Challenge

A small, woman-owned, estate-grown Pinot Noir house in Sonoma County that competes on feeling and rarity, not price. Tourists fall for the wine in the tasting room, then vanish. That in-person moment had to be converted into long-distance loyalty.

The Insight

A bottle from Ketcham carries place, story, taste, memory, status, and belonging. Five distinct segments each buy for a different reason, so the marketing speaks to each in its own language, and the wine club becomes the retention engine.

The Strategy

Behavior-triggered flows plus story-driven campaigns, never a discount blast. The Tasting Room Follow-Up flow captures the visitor and converts the visit; abandoned cart uses scarcity and tasting notes instead of price cuts to protect the premium feel.

Ketcham post-visit follow-up email
Systems Built
Tasting Room Follow-UpWine Club Nurture & UpgradePost-Purchase EducationVIP FlowPremium Abandoned Cart"From the Estate" CampaignsLimited Allocation DropsSeasonal Sends
Ketcham follow-up email
Premium-positioned lifecycle strategy · Tasting-room conversion
Read the Full Strategy (PDF)
VI Selected Work

Emails built to be opened.

VII Let's Talk

Want to contact me?

Whether it's a project, a collaboration, a question about marketing, or just to connect, my inbox is open. Send a note and I'll get back to you.

chase@avalonretention.com
📍 Phoenix, Arizona